FAQs

BARBERZEROTM  FAQs

  • What does the BarberZero™ package contain?

The package contains a  BarberZero™ haircut, a charging cable, a manual, 4 limit combs, and a card with a secret discount code for your future orders!

  • What is  BarberZero™ battery life?

After each recharge you can use  BarberZero™ for 2.5 hours. 

CUSTOMER SERVICE

  • How do I contact you?

Simply send an email to info@barberzero.com or DM us on Instagram and we will contact you within 24 hours!

  1. How can I change or cancel my order?

Send an email as soon as possible to info@barberzero.com . State your order number in the first email so that we can be of service immediately.
Please note that orders cannot be changed or canceled once they have already been sent.

  • I have not received a confirmation email. What now?

First view your unwanted advertising inbox. If the e-mail also does not appear there, you can always contact us so that we can still send you the e-mail!

SHIPMENT

  • Do I have to pay shipping costs?

Nope! We pay for the shipping costs :)

  • How long does the shipment take?

View our shipping page in the main menu for a detailed indication!

  • Can I track my order?

Absolutely! Simply enter your tracking code on the tracking page on our website. If you cannot find your tracking code, you can always contact us.

  • I have not received any tracking information!

First view your unwanted advertising inbox. If it is not included, you can of course always contact us :)

 

PAYMENTS

  • How can I pay?

You can pay with credit card. All payments are completed in a 100% SSL-secured payment environment.

  • Is VAT included in the price?

Yes, all costs (including VAT) are included in the price!

RETURNS AND REFUNDS

  • Can I return the  BarberZero™ if I am not satisfied?

Absolutely! Ordering from  BarberZero™ is 100% risk-free. You can therefore order the  BarberZero™, try them out and return it free of charge within 14 days if you are not satisfied. Once we have received your return shipment, you will receive a full refund.

View our page on returns for more information.

  • How long does it take to get my money back?

As soon as we have received your package and everything turns out to be in order, you will receive the purchase amount back within 72 hours.